Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to understand that the house always has an advantage, and you should only spend money you can afford to lose.
Please gamble responsibly and within your means.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and older. We are committed to preventing underage gambling and comply with all relevant New Zealand gaming regulations.
If you are under 18, please do not use our services or any online gaming platform.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, you may be developing a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to win back lost money
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Hiding your gambling activity or lying about how much you gamble
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or using savings to fund gambling
- Neglecting family, work, or personal responsibilities due to gambling
- Continuing to gamble despite financial or personal consequences
- Needing to gamble with larger amounts to achieve the same excitement
- Failed attempts to cut back or stop gambling
If you experience any of these warning signs, please seek help immediately.
Self-Help Tools & Safer Gaming Features
Most reputable online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period
- Loss Limits: Set a maximum amount you are willing to lose in a session or time period
- Reality Checks: Receive pop-up reminders about how long and how much you've been playing
- Session Limits: Set a maximum time for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Take a Break: Close your account for a cooling-off period
Use these tools to maintain control over your gaming and keep it enjoyable and safe.
Support Organisations & Resources
If you need help or support for problem gambling, the following organisations provide free, confidential assistance:
New Zealand
- Gambling Helpline (NZ): 0800 654 655 (free phone support, 24/7) | www.gamblinghelpline.co.nz
- Problem Gambling Foundation: www.pgf.nz
International Resources
- GamCare (UK): www.gamcare.org.uk – Free support and counselling for problem gambling
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Need Help?
If you or someone you know is struggling with problem gambling, please reach out for support today. There is no shame in seeking help—problem gambling is a health issue, and support is available.
Contact the Gambling Helpline (NZ) on 0800 654 655 for free, confidential support 24 hours a day, 7 days a week.
Remember: gambling should always be fun. If it stops being fun, it's time to seek help.
Dynamic Solutions (dynamicsolutions.org.nz) is committed to responsible gaming practices and complies with all applicable New Zealand gaming regulations. This information is provided for harm minimisation purposes. If you have concerns about your gaming behaviour, please reach out to the resources listed above.